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Restructuring expert attention to revive the lost art of personal customer...
Instead of mourning the lost art of personal customer service, I would rather celebrate examples that show it’s still possible. Yesterday I found two gems. First, Southwest Airlines. I had booked a...
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Contextual clothing for naked transparency
The other day I listened to a Spark (CBC Radio) interview with Larry Lessig about his New Republic essay Against Transparency, which begins: We are not thinking critically enough about where and when...
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